Handling Staff Crisis
During an emergency it is quite possible that you will need to handle a crisis involving a staff member.
- Make sure that staff showing signs of fatigue are relieved.
When a staff member becomes tired they will start to make mistakes. A mistake, no matter how small, in any medical capacity could equate to a huge problem! Relieve them immediately!
- If you observe staff conflicts that can not be resolved within the constraints of the clinic setting, consider reassigning them to alternate jobs.
Stressful situations can exacerbate small personality conflicts that would usually be ignored. If you see this happening in a specific section, reassign staff. If the problem persists inform the POD Manager so they can ask for a replacement staff member.
- If something at the POD is not functioning properly change it!
Last but not least: If something is not functioning at the POD the way it was planned, change it. As a Lead or Command Staff member you have to be ready to adapt to any situation. When a change is necessary it is important to confer with the rest of the Command Staff on the appropriate course of action. Remember you are a Command Staff Team, you work together to solve the problem.